CONTACT US
Customer Service Line: 08000272148/07528004353
E-mail: vickzinoocollections@gmail.com
Based in United Kingdom
You can also contact us directly by using the form below:
Contact form
FAQ
How do I track my order?
We will keep you up to date on the progress of your order. You will be sent a confirmation email which includes details of your order. Check delivery times depending on where you live. Once we despatch your order we will send you an email with a tracking number so keep a look out for your parcel.
What are your delivery options?
For orders received before 3:00pm, delivery is usually:
next working days for Mainland UK.
2-3 working days for Scottish Offshore Islands, Isle of Man, Scottish Highlands and Northern Ireland.
5 working days for the Channel Islands and Mainland Europe.
International delivery will take up to 7-10 Business Days. On occasion, some shipments may take longer than 25 business days. This will depend on the postal services in your area.
A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.
Can i send my order as a gift?
You can send a gift to someone using the same method you would use to place an order for yourself. When you enter the 'checkout' all you need to do is replace your default address details with the recipient's information. The goods will be delivered to the specified address without affecting your default details for future orders.
You must indicate that the order is a gift by clicking the box provided. We will send the receipt with the goods to the lucky person without the prices shown. If you like, you can add a message to go with your gift (max 250 characters) and it will be printed on the receipt contained in the parcel.
We do require a contact name; phone number and address of the gift recipient, in case there are problems during delivery. Only under extreme circumstances would we contact the recipient, as we know in most cases the parcel is a surprise present.
Do you provide International delivery?
yes, we do, international delivery will take up to 7-10 Business Days. On occasion, some shipments may take longer than 25 business days. This will depend on the postal services in your area.
What is your returns policy?
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No refund on all items. exchange only.
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That all orders are subject to availability of stock
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Due to hygiene purposes our lingerie, swimwear and hair is non-refundable / exchangeable. However you are welcome to exchange / return non-intimate nightwear and accessories.